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Sign-up FAQ
  • Sign-up FAQ
    • General Questions
    • Verification
    • Connecting Your Bank
  • My Account
    • Manage My Subscription
    • Troubleshooting Your Bank Connection
    • Close Account
  • Reporting
    • Understand Credit Building
    • Rent Reporting
    • Utility Reporting
  • Credit Insight & Protection
  • Privacy and Security
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      1. Help Center
      2. Sign-up FAQ
      • Sign-up FAQ
        • General Questions
        • Verification
        • Connecting Your Bank
      • My Account
        • Manage My Subscription
        • Troubleshooting Your Bank Connection
        • Close Account
      • Reporting
        • Understand Credit Building
        • Rent Reporting
        • Utility Reporting
      • Credit Insight & Protection
      • Privacy and Security

      Sign-up FAQ

      Frequently asked questions about getting started.

      General Questions

      • How to add a Promo Code
      • Which name should I put for "landlord"?
      • Can my spouse/roommate/family member build credit too?
      • What if I put in the wrong rent amount?
      • What if I pay a different amount each month?
      • What’s included in my LevelCredit subscription?
      • What if I have a grace period to pay my rent?
      • What if I live in a hotel?
      See more

      Verification

      • Why do you need my landlord's phone number? Do you call them?
      • Why am I being asked to upload my driver's license or a copy of a utility bill?
      • I was unable to verify my identity. Now what?

      Connecting Your Bank

      • Why do I need to connect to my bank?
      • How do you search for my rent payment?
      • What happens if my bank cannot be found?
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