Help Center
Sign-up FAQ
Sign-up FAQ
General Questions
Verification
Connecting Your Bank
My Account
Manage My Subscription
Troubleshooting Your Bank Connection
Close Account
Reporting
Understand Credit Building
Rent Reporting
Credit Insight & Protection
Privacy and Security
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Help Center
Sign-up FAQ
Sign-up FAQ
General Questions
Verification
Connecting Your Bank
My Account
Manage My Subscription
Troubleshooting Your Bank Connection
Close Account
Reporting
Understand Credit Building
Rent Reporting
Credit Insight & Protection
Privacy and Security
Sign-up FAQ
Frequently asked questions about getting started.
General Questions
How to add a Promo Code
What if I pay a different amount each month?
What if I have a grace period to pay my rent?
What if I put in the wrong rent amount?
Can my spouse/roommate/family member build credit too?
What’s included in my Credit Builder subscription?
Which name should I put for "landlord"?
What if I live in a hotel?
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Verification
Why do you need my landlord's phone number? Do you call them?
Why am I being asked to upload my driver's license or a copy of a utility bill?
I was unable to verify my identity. Now what?
Connecting Your Bank
How do you search for my rent payment?
What happens if my bank cannot be found?
Why do I need to connect to my bank?
