Why can't I pick some of my payments to report?

There are times our system may “gray out” a payment and not let you select it to manually report. This may be because a payment:

We do not accept the following transaction types for rent or bill payments reporting. 

  • ATM withdrawals or cash payments
  • Payment methods that don’t show the name of the person or company receiving the payment
  • Any payment that does not appear as a bank transaction. For example, if you pay with a standing Venmo balance instead of money paid from your bank account using Venmo, we’re not able to accept the payment. 
  • Cryptocurrency payments 

We also do not accept check, cashier's check or money order payments for bill and utility reporting. Though once verified, we do accept them for rent payments. 

Learn why your most recent rent payment wasn’t found and reported.