General troubleshooting when you're unable to connect to your bank account.
If you are trying to connect your bank account to LevelCredit but you had received an error message or code, our system will normally tell you what the error is and/or what it means.
For example, the error message may tell you exactly what went wrong such as "wrong password" meaning you may have mistyped your password while trying to connect.
Typically, the issue is with your bank and it's security features. We do recommend that you contact your bank first. If you have tried contacting your bank first but you are still having trouble connecting, please take a screenshot (picture) of the error code you are seeing and email it to ask@levelcredit.com.