If our system cannot automatically verify your payment, our team will need to manually review it, which usually takes about 2-3 business days. To report accurately to the credit bureaus, we must be able to verify details about your identity, accounts, and service providers, among other things.
We may need to email you to request more info so we can verify your payment. If this happens, you’ll need to provide proof of payment such as screenshots, check copies, receipts, etc. Learn about the types of payment proof we accept.
Please provide the requested info as soon as possible so we can verify your payments and start reporting them to the credit bureaus.