Our automated system makes it's best attempt to find your rent payment so we can get it reported to the bureaus if you have an active subscription.  However, there are times that we just can't find the payment.  

The first possibility is that your rent payment simply hasn't been cashed or cleared your bank account.  If you can see the payment having cleared your bank account, our automated detection system will soon make the attempt to get the details of the payment.

In other cases, any one of the situations below may have happened:

  • The connection to your bank has been disconnected

  • You used a different bank account to pay your rent than you did the previous month

  • Your most recent rent payment amount is significantly different than the previous month

  • You paid rent differently than you have in the past (For example, you previously paid by check, but your most recent rent payment was paid via PayPal)

Our system does need time to locate your payment.  

The average time for this search is about 1 week.  

If the system has tried its best and determines that it simply can't find your rent payment after waiting long enough past when we expected to see your payment, we'll email you and let you know.   You can then log into your LevelCredit account and give us a hand by selecting the correct transaction.

Did this answer your question?