If you are moving into another rental, we'll need to add your new address to keep reporting your rent payments. But since the credit bureaus require a new tradeline on your credit report for each rental address, you'll need to first give us some information about your move-out.
Just log into your account and from the menu on your lease, give us your move-out details and we'll close your tradeline for your previous address with the credit bureaus. Your reported payments will be locked in on your credit report in good standing for 10 years.
Now, it's nothing to worry about if you've really moved out, but know that this change is not reversible. Once your tradeline is closed, we won't be able to report any more rent payments for your previous address (under the old lease).
As long as you keep your subscription active, you can add your new lease's information to continue building your payment history to get the credit you deserve!